Refund policy

We want you to be happy with your POREH order. If something isn't right, here's how returns and refunds work.

Returns

You may request a return within 14 days of receiving your order. To be eligible, items must be unused, in their original packaging, and in the same condition you received them.

To start a return, contact us at aureoninternational@gmail.com or +971 58 296 6557 with your order number and reason for return. We'll provide instructions on how and where to send your item.

Refunds

Once we receive and inspect your returned item, we'll notify you of the approval or rejection of your refund. Approved refunds are processed to your original payment method within 7–10 business days.

Damaged or Incorrect Items

If your item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of the item and packaging, and we'll arrange a replacement or refund at no extra cost to you.

Non-Returnable Items

Items marked as final sale, and items returned without prior contact or outside the 14-day window, are not eligible for return.

Shipping Costs

Return shipping costs are the customer's responsibility unless the item was received damaged, defective, or incorrect.

Contact Us

Questions about your return? Email: aureoninternational@gmail.com or call +971 58 296 6557.